What if there is quality problem after receiving the products?We have passed ISO9001 Quality System and all production are to be controlled from incoming materials inspection,process inspection,to the final inspection. We have15 QA inspectors on duty in all processes,100% full checking.
If you received some goods not satisfied，you can send us the detailed reject report with photos for both confirmation.We will replace or replenish goods for you in next order,and will arrange urgent production if you need urgently.
We will be responsible for the quality both confirmed of all products we made.
Do you offer customization service?Of course, we can do OEM/ODM and customization. First, you should provide the concept of the product, then we will discuss the feasibility and find the solution. After that the 3D drawing of scheme will be confirmed by you. The new mold will be made based on the approved 3D drawing, and new samples will be offered as soon as the mold is ready. We will arrange mass production according to the approved new samples. And you can arrange your staff or a third party inspection company to do inspection before shipment.
Can I use my own material for production?Yes. We accept customer-supplied material as long as it fits with our machine capabilities.
How can you ensure we get goods on time?For each order, we make a control plan about design, manufacture and trial schedule. We will send you progress schedule to follow up once or twice a week for your reference. Once there is any abnormality, we will react quickly and work out to solve the problem by working overtime or adjusting the manufacturing order, ensuring the task is accomplished according to schedule.
How long does a quotation take?In most cases, we reply within 24 hours upon receiving your request for quotation. If there is any delay, we will notify you asap.
For different projects,the inquiry item quantities and difficulty are different,we will try to quote you asap,in general,it will take us 2-4 working days to quote you ,including our communication on detailed technical issue.
What is your MOQ?For big parts: MOQ is 50pcs;
For small parts: MOQ is 200pcs.
For FOB terms,customers should pay USD400 per shipment for local charges if order amount≤USD10000.
What is your payment term?Payment terms: EXW,FOB,CIF.
For samples,deposit(50% tool costs and samples fee) in advance,balance 50% to be paid after samples confirmed.
For mass production,deposit(30% order amount) in advance,balance 70% to be paid before delivery.
Can I check the products before delivery?Yes. You can pay a visit to our factory by yourself or ask your colleague to come, or entrust a third party inspection company to do the inspection before delivery.
Can I visit your factory to have a look?Of course, Dream Cast warmly welcomes your visit and values this opportunity to learn more about each other. We also pay a visit to our customers at least once a year to enhance our relationships.
How do I know my design will be kept confidential?We understand the sensitive nature of your design and will comply with requests for any non-disclose or confidentiality agreement. We also have a strict policy within our factory that without express permission, no photographs are ever allowed of customers’ products. Besides, without your approval, we would never allow any proprietary information to be disclosed to a third party and any copy would be prohibited. We can sign NDA files with you if you like,it is up to you.
How can I get the quotation?To offer you an accurate quotation, we require following information:
– Product sample or drawings in 3D file, with 2D drawings detailed dimensions;
– Your requirements of product material;
– Your special requests for the product，etc.
In that case,we can quote you in 3-5 working days.
What types of design files do you accept for quoting?We have a wide range of CAD/CAM platform in order to provide you with flexible software. We can handle multiple file formats, including UG, ProE, Catia, SolidWorks, Parasolids, STEP, SAT, IGES and others.
Commercial confidentiality commitment